{"id":5075,"date":"2021-08-31T16:26:37","date_gmt":"2021-08-31T16:26:37","guid":{"rendered":"https:\/\/www.livejourney.com\/?page_id=5075"},"modified":"2023-02-08T14:58:01","modified_gmt":"2023-02-08T13:58:01","slug":"process-mining","status":"publish","type":"page","link":"https:\/\/livejourney.com\/fr\/process-mining\/","title":{"rendered":"Process Mining"},"content":{"rendered":"
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process mining<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tout savoir sur le Process Mining<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Le Process Mining : c'est quoi ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le Process Mining permet aux entreprises de voir avec pr\u00e9cision comment leurs processus m\u00e9tier se d\u00e9roulent au quotidien. L'objectif est de ma\u00eetriser vos process en temps r\u00e9el et de les optimiser.<\/p>

Les solutions de Process Mining collectent automatiquement les journaux d'\u00e9v\u00e9nements (\"event logs\") depuis les syst\u00e8mes d'information (ERP, WMS, CRM, etc.). Concr\u00e8tement, les logs se basent sur des faits et fournissent un horodatage qui permet de tracker le statut, la progression et le parcours de chaque unit\u00e9 du process.<\/p>

La donn\u00e9e reste encore aujourd'hui difficile \u00e0 collecter et \u00e0 structurer et ce malgr\u00e9 l'\u00e9mergence d'outils de plus en plus intuitifs. Cette donn\u00e9e est d\u00e9sormais facile \u00e0 traiter en temps r\u00e9el gr\u00e2ce au Process Mining.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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La gestion de vos process m\u00e9tier avec le Process Mining suit 4 \u00e9tapes :<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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D\u00e9couverte des processus<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Elle permet une visualisation en temps r\u00e9el de la mani\u00e8re dont sont op\u00e9r\u00e9s vos processus : les \u00e9tapes, les temps de parcours, les anomalies, les non-conformit\u00e9s, reworks etc. Vous avez une premi\u00e8re vue des performances r\u00e9elles de votre organisation.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Conformit\u00e9 des processus<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A partir de cette phase de d\u00e9couverte, vous disposez d\u2019un premier niveau d\u2019analyse. Il s\u2019agit souvent de comparer vos processus th\u00e9oriques \u00e0 vos processus r\u00e9els. Quels \u00e9l\u00e9ments perturbent vos processus ? Comment \u00e9voluent-ils dans le temps et dans l\u2019espace ? Sont-ils aussi efficients selon les fournisseurs, les filiales, les zones g\u00e9ographiques ?<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Automatisation des processus<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quelles parties de mon process sont redondantes et chronophages ? Quelles \u00e9tapes devraient b\u00e9n\u00e9ficier de l'automatisation, d'un investissement en RPA ? Le Process Mining permet d\u00e8s lors \u00e0 mesurer les performances de ces automatisations.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Pr\u00e9diction des processus<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\tComment puis-je utiliser le Machine Learning pour pr\u00e9dire le futur d\u00e9roulement de mes processus ? Quels vont \u00eatre les goulets d\u2019\u00e9tranglement et les futures anomalies ? Ces pr\u00e9cieuses informations vous permettront d\u2019anticiper la prise de d\u00e9cision et d\u2019adapter votre organisation.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Quels sont les avantages du Process Mining ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D'apr\u00e8s le cabinet d'\u00e9tudes IDC, les entreprises perdent chaque ann\u00e9e au moins 20% de leur chiffre d'affaires \u00e0 cause de processus inefficients. Le Process Mining offre une solution viable pour limiter ces pertes. Les avantages du Process Mining sont nombreux et d\u00e9pendent du processus monitor\u00e9. Il permet notamment de :<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Avoir une vision des process de bout-en-bout et en temps r\u00e9el<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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D\u00e9tecter les anomalies, identifier les causes racines et \u00e9liminer les inefficacit\u00e9s op\u00e9rationnelles<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Identifier les \u00e9l\u00e9ments les plus performants de vos process : fournisseurs, \u00e9tapes, etc.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Mener des actions d\u2019automatisation et d\u2019en mesurer le ROI<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Quels sont les champs d'application ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00e9pondre \u00e0 des contraintes r\u00e9glementaires (banque, P2P)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le secteur bancaire est souvent soumis \u00e0 r\u00e8glementations de s\u00e9curit\u00e9 et de conformit\u00e9. Le Process Mining permet de mettre en lumi\u00e8re les non-conformit\u00e9s. Cela s\u2019applique \u00e9galement \u00e0 des processus de procure-to-pay o\u00f9 le r\u00e8glement fournisseur est soumis \u00e0 des int\u00e9r\u00eats de retard et cela sera d\u2019autant plus important avec les nouvelles r\u00e8glementations \u00e0 venir (factures d\u00e9mat\u00e9rialis\u00e9es, d\u00e9claration en temps r\u00e9el de la TVA, etc.).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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R\u00e9pondre \u00e0 une contrainte de temps (supply chain, maintenance)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En supply chain, le Process Mining a pour enjeu l\u2019optimisation de l\u2019ensemble des acteurs et \u00e9tapes cl\u00e9s de la livraison pour r\u00e9duire les d\u00e9lais et tenir les promesses clients. Cela peut s\u2019appliquer \u00e9galement \u00e0 des processus de maintenance industrielle : mettre en stop certains \u00e9quipements peut repr\u00e9senter un co\u00fbt important, le pilotage du processus de maintenance permet de diminuer ces temps de latence en optimisant les temps et les \u00e9tapes de la maintenance.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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R\u00e9pondre \u00e0 des contraintes d\u2019efficacit\u00e9s op\u00e9rationnelles (O2C, helpdesk)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En order-to-cash ou en assistance informatique, le Process Mining identifie les boucles, les goulets d\u2019\u00e9tranglement pour mieux les anticiper ou trouver des organisations diff\u00e9rentes permettant d\u2019am\u00e9liorer l\u2019efficacit\u00e9 des \u00e9quipes.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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R\u00e9pondre \u00e0 des contraintes de satisfaction client (exp\u00e9rience client)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les parcours de souscription ou m\u00eame de d\u00e9m\u00e9nagement sont soumis \u00e0 une vraie complexit\u00e9 en interne. Le Process Mining permet de simplifier ces parcours en mettant en exergue les anomalies r\u00e9currentes de parcours et les automatisations possibles pour fluidifier et optimiser ces parcours.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Quels r\u00e9sultats peuvent \u00eatre attendus ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La mise sous pilotage en temps r\u00e9el des processus m\u00e9tier permet une ex\u00e9cution plus performante et engageante pour les collaborateurs. On observe par exemple les r\u00e9sultats suivants :<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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R\u00e9duction des co\u00fbts<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gain de 1,2 jour sur 5 jours de d\u00e9lai de livraison pour une e-commer\u00e7ant pour qui ces d\u00e9lais sont des avantages concurrentiels et qui repr\u00e9sentent un co\u00fbt significatif lorsqu\u2019ils dysfonctionnent.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tLire le cas client<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Am\u00e9lioration de la transparence et la performance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un fabricant industriel voulait avoir un vue r\u00e9elle de ses d\u00e9lais de paiement qu\u2019il ne maitrisait pas. Il a pu ainsi am\u00e9liorer sa conformit\u00e9 avec ses engagements en r\u00e9duisant de plus de 20% ses retards de paiement en moins de 6 mois.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tLire le cas client<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Am\u00e9lioration de l'exp\u00e9rience client<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une banque en ligne a r\u00e9ussi, gr\u00e2ce au Process Mining, \u00e0 identifier qu\u2019elle r\u00e9p\u00e9tait la m\u00eame t\u00e2che pour 40% de ses clients entre 2 \u00e9tapes du process. Elle a ainsi pu diminuer de 30% ses d\u00e9lais de traitement augmentant ainsi de 10 points sa satisfaction client.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tLire le cas client<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Articles about Process Mining<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Task\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Livejourney\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Les\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

process mining All you need to know about Process Mining What does Process Mining mean? Process Mining enables companies to visualize precisely how their business processes are operated on a daily basis, to control them in real time and to optimize them. Process Mining solutions automatically capture information from event logs in IT systems (ERP, […]<\/p>","protected":false},"author":7,"featured_media":8368,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"yoast_head":"\nProcess Mining: Business Process Optimization | Livejourney<\/title>\n<meta name=\"description\" content=\"What is Process Mining? How to implement a Process Mining project? What are its benefits and fields of application? 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