{"id":7398,"date":"2021-12-22T14:55:56","date_gmt":"2021-12-22T13:55:56","guid":{"rendered":"https:\/\/www.livejourney.com\/?page_id=7398"},"modified":"2023-02-08T09:40:06","modified_gmt":"2023-02-08T08:40:06","slug":"e-commerce-success-story","status":"publish","type":"page","link":"https:\/\/livejourney.com\/fr\/supply-chain\/e-commerce-success-story\/","title":{"rendered":"Success Story &#8211; E-commerce (SC)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7398\" class=\"elementor elementor-7398\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-16c53e88 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"16c53e88\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24791630\" data-id=\"24791630\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d68ff64 elementor-widget elementor-widget-heading\" data-id=\"6d68ff64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9venir les retards de livraison pour am\u00e9liorer la satisfaction des clients<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20872e38 elementor-widget elementor-widget-heading\" data-id=\"20872e38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Supply Chain - Success Story<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c167e2b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c167e2b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4af17266\" data-id=\"4af17266\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a6a1401 elementor-widget elementor-widget-text-editor\" data-id=\"7a6a1401\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Dans un monde o\u00f9 tout s'acc\u00e9l\u00e8re, la satisfaction client est essentielle. En mettant en \u0153uvre une r\u00e9vision du processus Click-to-Ship, ce groupe international de vente en ligne a corrig\u00e9 25% de ses probl\u00e8mes de livraison en 2 mois.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdfbc45 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdfbc45\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35bb600d\" data-id=\"35bb600d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52dd29b7 elementor-widget elementor-widget-heading\" data-id=\"52dd29b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contexte<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28660a4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28660a4f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4dbbebdf\" data-id=\"4dbbebdf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f47371a elementor-widget elementor-widget-text-editor\" data-id=\"1f47371a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Le e-commerce a \u00e9norm\u00e9ment \u00e9volu\u00e9 au cours de la derni\u00e8re d\u00e9cennie et les achats en ligne sont d\u00e9sormais la norme pour la majorit\u00e9 des consommateurs. Notre client, une soci\u00e9t\u00e9 internationale de commerce \u00e9lectronique sp\u00e9cialis\u00e9e dans les ventes flash, s'est d\u00e9velopp\u00e9e rapidement. Jusqu'\u00e0 ce que l'accumulation des plaintes des clients pour retard de livraison ne r\u00e9v\u00e8le des d\u00e9faillances logistiques. <em>\"Nous avions ma\u00eetris\u00e9 nos processus de cha\u00eene d'approvisionnement en amont et nous contr\u00f4lions parfaitement la gestion de nos stocks. Mais nous avions une lacune dans la partie livraison de notre cha\u00eene d'approvisionnement. Avec la croissance de la demande pendant la pand\u00e9mie, nos difficult\u00e9s ont pris des proportions alarmantes : les clients ne recevaient pas les marchandises qu'ils avaient pay\u00e9es ou les recevaient avec beaucoup de retard !\"<\/em> explique le Directeur de la Supply Chain.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2921fd0d\" data-id=\"2921fd0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7539f4ed elementor-widget elementor-widget-image\" data-id=\"7539f4ed\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"800\" height=\"450\" src=\"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/click-to-ship-success-story-v2.jpg\" class=\"attachment-full size-full\" alt=\"optimize click-to-ship process\" srcset=\"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/click-to-ship-success-story-v2.jpg 800w, https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/click-to-ship-success-story-v2-500x281.jpg 500w, https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/click-to-ship-success-story-v2-768x432.jpg 768w, https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/click-to-ship-success-story-v2-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-715f5d5 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"715f5d5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34e3987d\" data-id=\"34e3987d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-228b818f elementor-widget elementor-widget-heading\" data-id=\"228b818f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand la technologie renforce le travail d'\u00e9quipe<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9494556 elementor-widget elementor-widget-text-editor\" data-id=\"9494556\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><em>\"Dans un environnement tr\u00e8s concurrentiel, r\u00e9pondre aux besoins des clients est essentiel\"<\/em>, comments Fran\u00e7ois Arnaud, Co-Founder of Livejourney. <em>\"Notre client savait que ses processus Click-to-Ship ne fonctionnaient pas bien, mais il n'avait pas le temps de chercher les causes profondes. Pour gagner en efficacit\u00e9, ils ont d\u00e9cid\u00e9 de s'appuyer sur notre solution.\"<\/em> Comme souvent dans le monde du commerce \u00e9lectronique, le d\u00e9fi \u00e9tait clair : trouver les faiblesses du processus sur la p\u00e9riode la plus courte.<\/p><p>Starting with three European pilot markets, the Client and Livejourney mobilized team members to connect the Process Intelligence solution with the IT systems and implement the corporate downstream processes. After only 6 weeks, the <strong>l'analyse des processus Click-to-Ship<\/strong> \u00e9tait pr\u00eate \u00e0 \u00eatre lanc\u00e9e, couvrant tout le <strong>processus Supply Chain<\/strong> de l'entrep\u00f4t \u00e0 la livraison, sans oublier le transport.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-570fd24c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"570fd24c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5041600d\" data-id=\"5041600d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7542825 elementor-widget elementor-widget-heading\" data-id=\"7542825\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une vision en temps r\u00e9el pour une am\u00e9lioration agile<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243b0eaa elementor-widget elementor-widget-text-editor\" data-id=\"243b0eaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>L'interface utilisateur a \u00e9t\u00e9 personnalis\u00e9e pour piloter 3 march\u00e9s, et, plus particuli\u00e8rement un ensemble de 15 000 commandes. En seulement 3 jours, le chef de projet Supply Chain a pu pr\u00e9senter des r\u00e9sultats tr\u00e8s inspirants :<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-18c838f6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"18c838f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-98eccc9\" data-id=\"98eccc9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c6b2de1 elementor-widget elementor-widget-text-editor\" data-id=\"4c6b2de1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Certaines commandes ont \u00e9t\u00e9 livr\u00e9es plus t\u00f4t que pr\u00e9vu, sans suivre le processus de l'entreprise.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7abad6b7\" data-id=\"7abad6b7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ab3fe48 elementor-widget elementor-widget-text-editor\" data-id=\"2ab3fe48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>La plupart des commandes retard\u00e9es avaient les m\u00eames causes, dont certaines \u00e9taient dues \u00e0 des doublons dans les SI.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6d5f656f\" data-id=\"6d5f656f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e56d4c7 elementor-widget elementor-widget-text-editor\" data-id=\"1e56d4c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Les parcours de chaque commande non livr\u00e9e \u00e9taient connus.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-47742266 elementor-widget elementor-widget-text-editor\" data-id=\"47742266\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Une mise \u00e0 jour it\u00e9rative de la <strong>gestion des processus<\/strong> r\u00e9alis\u00e9e, avec une v\u00e9rification r\u00e9guli\u00e8re par la solution. L'\u00e9quipe centrale a travaill\u00e9 avec :<\/p><ul><li>les \u00e9quipes locales pour mettre \u00e0 jour certains processus de base et comprendre les probl\u00e8mes de non-livraison<\/li><li>les \u00e9quipes informatiques pour assurer une meilleure communication entre les outils<\/li><\/ul><p>\u00a0<\/p><p>Le pilote a permis de corriger et de r\u00e9imaginer le <strong>processus Click-to-Ship<\/strong>, avec un impact positif sur l'activit\u00e9 et l'exp\u00e9rience client. En peu de temps, il a \u00e9galement am\u00e9lior\u00e9 la rentabilit\u00e9.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fdf4fd2 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fdf4fd2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f1be0a0\" data-id=\"7f1be0a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b744d89 elementor-widget elementor-widget-heading\" data-id=\"7b744d89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chiffres cl\u00e9s<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4a7b18de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a7b18de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-60becfff\" data-id=\"60becfff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dc033c3 elementor-widget elementor-widget-counter\" data-id=\"7dc033c3\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"25\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-counter-title\">de retards de livraison en moins<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-28f6b87\" data-id=\"28f6b87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2e4fde elementor-widget elementor-widget-counter\" data-id=\"e2e4fde\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+ <\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-counter-title\">de r\u00e9achat<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e8f54a5\" data-id=\"e8f54a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca8931b elementor-widget elementor-widget-counter\" data-id=\"ca8931b\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"70\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">M<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-counter-title\">de clients concern\u00e9s par ce processus Click-to-Ship<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-21eb4bf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"21eb4bf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/livejourney.com\/fr\/usecases\/cas-client-supply-chain\/\" class=\"elementor-button-link elementor-button elementor-size-sm elementor-animation-grow\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Tous nos cas clients en Supply Chain<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Rectifying overdue deliveries to improve customer satisfaction Supply Chain &#8211; Success Story In a Just-in-Time world, customer satisfaction is key. By implementing a pilot Click-to-Ship process review, this international e-commerce group has corrected 25% of their delivery difficulties within 2 months\u00a0 Context Online business has tremendously evolved during last decade and online shopping is now [&hellip;]<\/p>","protected":false},"author":7,"featured_media":7455,"parent":5088,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Click-to-Ship - Success Story in Supply Chain | Livejourney<\/title>\n<meta name=\"description\" content=\"By implementing a Click-to-Ship process review, this e-commerce company has corrected 25% of their delivery difficulties within 2 months\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/livejourney.com\/fr\/supply-chain\/e-commerce-success-story\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Click-to-Ship - Success Story in Supply Chain | Livejourney\" \/>\n<meta property=\"og:description\" content=\"By implementing a Click-to-Ship process review, this e-commerce company has corrected 25% of their delivery difficulties within 2 months\" \/>\n<meta property=\"og:url\" content=\"https:\/\/livejourney.com\/fr\/supply-chain\/e-commerce-success-story\/\" \/>\n<meta property=\"og:site_name\" content=\"Livejourney\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-08T08:40:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/e-commerce-success-story.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"509\" \/>\n\t<meta property=\"og:image:height\" content=\"339\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Click-to-Ship - Success Story in Supply Chain | Livejourney","description":"By implementing a Click-to-Ship process review, this e-commerce company has corrected 25% of their delivery difficulties within 2 months","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/livejourney.com\/fr\/supply-chain\/e-commerce-success-story\/","og_locale":"fr_FR","og_type":"article","og_title":"Click-to-Ship - Success Story in Supply Chain | Livejourney","og_description":"By implementing a Click-to-Ship process review, this e-commerce company has corrected 25% of their delivery difficulties within 2 months","og_url":"https:\/\/livejourney.com\/fr\/supply-chain\/e-commerce-success-story\/","og_site_name":"Livejourney","article_modified_time":"2023-02-08T08:40:06+00:00","og_image":[{"width":509,"height":339,"url":"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/12\/e-commerce-success-story.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/livejourney.com\/supply-chain\/e-commerce-success-story\/","url":"https:\/\/livejourney.com\/supply-chain\/e-commerce-success-story\/","name":"Click-to-Ship - Success Story in Supply Chain | Livejourney","isPartOf":{"@id":"https:\/\/livejourney.com\/#website"},"datePublished":"2021-12-22T13:55:56+00:00","dateModified":"2023-02-08T08:40:06+00:00","description":"By implementing a Click-to-Ship process review, this e-commerce company has corrected 25% of their delivery difficulties within 2 months","breadcrumb":{"@id":"https:\/\/livejourney.com\/supply-chain\/e-commerce-success-story\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/livejourney.com\/supply-chain\/e-commerce-success-story\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/livejourney.com\/supply-chain\/e-commerce-success-story\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/livejourney.com\/"},{"@type":"ListItem","position":2,"name":"Supply Chain","item":"https:\/\/livejourney.com\/supply-chain\/"},{"@type":"ListItem","position":3,"name":"Success Story &#8211; 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