{"id":6757,"date":"2021-10-13T14:00:48","date_gmt":"2021-10-13T14:00:48","guid":{"rendered":"https:\/\/www.livejourney.com\/?p=6757"},"modified":"2022-12-13T18:13:29","modified_gmt":"2022-12-13T17:13:29","slug":"control-tower-process-mining","status":"publish","type":"post","link":"https:\/\/livejourney.com\/fr\/control-tower-process-mining\/","title":{"rendered":"Process Mining : qu'est-ce qu'une tour de contr\u00f4le ?"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Rappel<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Nous n\u2019allons pas aborder ici une pr\u00e9sentation du process Mining en tant que tel, mais plut\u00f4t, voir comment cr\u00e9er efficacement un pilotage fonctionnel et op\u00e9rationnel des indicateurs de performance qui en d\u00e9coulent.<\/p>

Focalisons-nous donc sur le \"Process Monitoring\" !<\/strong><\/p>

Pour rappel, la performance dans l\u2019entreprise peut \u00eatre mesur\u00e9e sous 2 aspects :<\/p>

  1. L\u2019efficacit\u00e9 op\u00e9rationnelle<\/strong>, c\u2019est-\u00e0-dire la capacit\u00e9 de l\u2019entreprise \u00e0 atteindre des objectifs.<\/li>
  2. La performance ou l\u2019efficience<\/strong>, c\u2019est-\u00e0-dire l\u2019ad\u00e9quation entre les meilleurs r\u00e9sultats possibles et les moyens mis en \u0153uvre.<\/li><\/ol>

    Aussi, faut-il multiplier ou complexifier ces indicateurs au risque de ne plus analyser et piloter l\u2019essentiel (voire le basique) ? Est-ce que d\u00e9finir de nombreux indicateurs signifie \u00eatre plus performant ?<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t

    Notre vision, nos convictions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t

    Chez Livejourney, il est \u00e0 nos yeux essentiel, dans un contexte de suivi de la performance op\u00e9rationnelle des processus m\u00e9tier, de revenir sur une structure de contr\u00f4le souple et collaborative. Une telle structure doit offrir une vue centralis\u00e9e du processus d\u2019ex\u00e9cution. Elle permet par ailleurs la d\u00e9tection et la r\u00e9solution rapides des probl\u00e8mes.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t

    Acte 1 : \"Tu t'inscriras dans le temps r\u00e9el\"<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t

    Histoire de ne pas arriver apr\u00e8s la bataille, il est crucial pour les \u00e9quipes de disposer d\u2019un syst\u00e8me de tour de contr\u00f4le en temps r\u00e9el<\/strong>. La ligne m\u00e9tier doit \u00e9voluer dans un environnement organisationnel et informatique lui permettant de tracer et de piloter un workflow de donn\u00e9es, au fil du temps et de fa\u00e7on exhaustive<\/strong>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t

    Acte 2 : \"Tu privil\u00e9gieras la qualit\u00e9 \u00e0 la quantit\u00e9\"<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t

    La r\u00e8gle d\u2019or doit \u00eatre que la bonne ex\u00e9cution soit au centre de toutes les attentions et du contr\u00f4le de la ligne M\u00e9tier<\/strong> ! Donc l\u2019entreprise doit disposer simplement d\u2019une photographie exhaustive<\/strong> (end-to-end) de l\u2019\u00e9tat de chaque \u00e9tape qui compose un processus m\u00e9tier.<\/p>

    On vous l\u2019accorde, nous sommes aux antipodes de la BI. Pour preuve, une tour de contr\u00f4le exploitable \u00e0 100%, c\u2019est :<\/p>

    • 6 \u00e0 8 indicateurs uniquement<\/strong>: \u00ab n\u2019oublions pas que nous sommes dans l\u2019action, pas de temps \u00e0 perdre pour comprendre ou tenter d\u2019analyser ce qu\u2019il se passe ! \u00bb<\/li>
    • Chaque indicateur doit disposer de 2 informations cruciales<\/strong>:
      • Une photographie en temps r\u00e9el<\/li>
      • Une \u00e9volution qui est pilot\u00e9e temporellement pour en mesurer les \u00e9carts<\/li><\/ul><\/li>
      • Un indicateur peut se changer<\/strong> en fonction de la situation et des objectifs d\u00e9finis<\/li>
      • Un indicateur peut se supprimer<\/strong> s\u2019il r\u00e9pond ne serait-ce que partiellement \u00e0 un objectif. Arr\u00eatons de tergiverser !<\/li>
      • Un indicateur est con\u00e7u pour \u00eatre compris par l'ensemble<\/strong> des acteurs de la cha\u00eene de processus, COLLECTIVEMENT !
        \"Pilotons \u00e0 l'Horizontal svp\"<\/strong>.<\/li><\/ul>


        Et c\u2019est tout ! L\u2019objectif est bien de produire des indicateurs de performance significatifs, instantan\u00e9s et facilement pilotables par la ligne m\u00e9tier.<\/strong> Ce n\u2019est pas le moment de tracer en d\u00e9tail chaque sous processus puis d\u2019analyser les liens de causes \u00e0 effet, de comprendre la tendance, etc.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

        \n\t\t\t\t\t\t\t
        <\/div>\n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t

        Acte 3 : \"Tu seras dans l'action\"<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t
        \n\t\t\t\t

        Avec une plateforme qui g\u00e8re les \u00e9volutions en temps r\u00e9el, il serait dommage de se priver d\u2019un syst\u00e8me d\u2019alerting. En effet, les alertes permettent aux parties prenantes des processus m\u00e9tier concern\u00e9s, qu\u2019ils soient internes ou externes, de traiter les probl\u00e8mes qui n\u00e9cessitent une r\u00e9solution imm\u00e9diate.<\/p>

        Ces alertes sont d\u00e9clench\u00e9es via un syst\u00e8me d\u2019indicateurs de mesure, de seuils et de tol\u00e9rances permettant d\u2019\u00eatre inform\u00e9 en temps r\u00e9el. Il s\u2019agit de s\u2019assurer que les probl\u00e8mes les plus importants seront pris en compte pour les r\u00e9soudre rapidement.<\/strong><\/p>

        Pour exemple, il s\u2019agira d\u2019\u00eatre inform\u00e9 instantan\u00e9ment de la moindre non-conformit\u00e9 qui survient dans un process pilot\u00e9 :<\/p>

        • Quand ?<\/li>
        • Qui ?<\/li>
        • Les raisons de son d\u00e9clenchement ?<\/li><\/ul>

          Sur cette th\u00e9matique, le mode collaboratif et transverse devient indispensable<\/strong>.<\/p>

          Livejourney, c'est tout cela !<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          As a reminder We are not going to talk about Process Mining as such, but rather about how to create an efficient functional and operational management of the performance indicators that result from it. So, let’s focus on “Process Monitoring”! As a reminder, performance in a company can be measured in 2 ways: Operational efficiency, […]<\/p>","protected":false},"author":7,"featured_media":6758,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1],"tags":[],"yoast_head":"\nProcess Mining : what is a control tower? - Livejourney<\/title>\n<meta name=\"description\" content=\"How to get closer to the best management of business processes KPIs thanks to Process Mining? Clues: real-time, collaborative, synthetic\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/livejourney.com\/fr\/control-tower-process-mining\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Process Mining : what is a control tower? - Livejourney\" \/>\n<meta property=\"og:description\" content=\"How to get closer to the best management of business processes KPIs thanks to Process Mining? Clues: real-time, collaborative, synthetic\" \/>\n<meta property=\"og:url\" content=\"https:\/\/livejourney.com\/fr\/control-tower-process-mining\/\" \/>\n<meta property=\"og:site_name\" content=\"Livejourney\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-13T14:00:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-13T17:13:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/10\/thumbnail-article-tdc.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jessica Laurcie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jessica Laurcie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Process Mining : what is a control tower? - Livejourney","description":"How to get closer to the best management of business processes KPIs thanks to Process Mining? Clues: real-time, collaborative, synthetic","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/livejourney.com\/fr\/control-tower-process-mining\/","og_locale":"fr_FR","og_type":"article","og_title":"Process Mining : what is a control tower? - Livejourney","og_description":"How to get closer to the best management of business processes KPIs thanks to Process Mining? Clues: real-time, collaborative, synthetic","og_url":"https:\/\/livejourney.com\/fr\/control-tower-process-mining\/","og_site_name":"Livejourney","article_published_time":"2021-10-13T14:00:48+00:00","article_modified_time":"2022-12-13T17:13:29+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/10\/thumbnail-article-tdc.jpg","type":"image\/jpeg"}],"author":"Jessica Laurcie","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Jessica Laurcie","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/livejourney.com\/control-tower-process-mining\/#article","isPartOf":{"@id":"https:\/\/livejourney.com\/control-tower-process-mining\/"},"author":{"name":"Jessica Laurcie","@id":"https:\/\/livejourney.com\/#\/schema\/person\/296a7999d91994eb4924bbc685e362d9"},"headline":"Process Mining : what is a control tower?","datePublished":"2021-10-13T14:00:48+00:00","dateModified":"2022-12-13T17:13:29+00:00","mainEntityOfPage":{"@id":"https:\/\/livejourney.com\/control-tower-process-mining\/"},"wordCount":560,"publisher":{"@id":"https:\/\/livejourney.com\/#organization"},"articleSection":["Info"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/livejourney.com\/control-tower-process-mining\/","url":"https:\/\/livejourney.com\/control-tower-process-mining\/","name":"Process Mining : what is a control tower? - Livejourney","isPartOf":{"@id":"https:\/\/livejourney.com\/#website"},"datePublished":"2021-10-13T14:00:48+00:00","dateModified":"2022-12-13T17:13:29+00:00","description":"How to get closer to the best management of business processes KPIs thanks to Process Mining? Clues: real-time, collaborative, synthetic","breadcrumb":{"@id":"https:\/\/livejourney.com\/control-tower-process-mining\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/livejourney.com\/control-tower-process-mining\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/livejourney.com\/control-tower-process-mining\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/livejourney.com\/"},{"@type":"ListItem","position":2,"name":"Process Mining : what is a control tower?"}]},{"@type":"WebSite","@id":"https:\/\/livejourney.com\/#website","url":"https:\/\/livejourney.com\/","name":"Livejourney","description":"Make your process flawless","publisher":{"@id":"https:\/\/livejourney.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/livejourney.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/livejourney.com\/#organization","name":"Livejourney","url":"https:\/\/livejourney.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/livejourney.com\/#\/schema\/logo\/image\/","url":"http:\/\/livejourney.com\/wp-content\/uploads\/2021\/04\/Livejourney-logo-pink-2021.png","contentUrl":"http:\/\/livejourney.com\/wp-content\/uploads\/2021\/04\/Livejourney-logo-pink-2021.png","width":650,"height":153,"caption":"Livejourney"},"image":{"@id":"https:\/\/livejourney.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/livejourney\/"]},{"@type":"Person","@id":"https:\/\/livejourney.com\/#\/schema\/person\/296a7999d91994eb4924bbc685e362d9","name":"Jessica Laurcie","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/livejourney.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5a77bb1a96acf81d022991e56472d885?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5a77bb1a96acf81d022991e56472d885?s=96&d=mm&r=g","caption":"Jessica Laurcie"}}]}},"_links":{"self":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/6757"}],"collection":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/comments?post=6757"}],"version-history":[{"count":8,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/6757\/revisions"}],"predecessor-version":[{"id":9171,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/6757\/revisions\/9171"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/media\/6758"}],"wp:attachment":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/media?parent=6757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/categories?post=6757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/tags?post=6757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}