{"id":6856,"date":"2021-10-27T15:23:35","date_gmt":"2021-10-27T15:23:35","guid":{"rendered":"https:\/\/www.livejourney.com\/?p=6856"},"modified":"2022-12-13T18:13:27","modified_gmt":"2022-12-13T17:13:27","slug":"task-mining-process-mining","status":"publish","type":"post","link":"https:\/\/livejourney.com\/fr\/task-mining-process-mining\/","title":{"rendered":"Task Mining et Process Mining, le duo gagnant ?"},"content":{"rendered":"
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Avant de vanter les m\u00e9rites de l\u2019association entre le Task Mining et le Process Mining, il est important de revenir sur ces deux technologies dont la fronti\u00e8re est souvent mal comprise.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Process Mining <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un process dans une entreprise est une succession d\u2019\u00e9tapes n\u00e9cessaires pour atteindre un objectif. Il y a un d\u00e9but et une fin, c\u2019est pour cette raison que l\u2019on parle souvent d\u2019un process de bout en bout (end-to-end).<\/p>

Let’s take the case of an order made on the internet: from the moment the customer initiates a purchase, a series of steps follow, like the validation and the shipping of the order, the pick-up for the delivery person, delivery to the last customer. Each step is present in the information systems log format.<\/p>

Process Mining collects these logs and gives you a real time picture of how your processes are running: the transition from one stage to another, reworks, loops and bottlenecks. This technology also allows you to analyze process deviations (what does not happen according to the theory) to help you make the right decisions. Finally, Process Mining allows you to focus on one unit of your process (an order, a pallet, an invoice, etc.) to understand the path on the field. Thanks to machine learning and AI, it’s possible to analyze the history and predict the paths of your units in the future (predictive).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Task Mining<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour simplifier, le Task Mining va venir analyser non plus le chemin, mais ce qui se passe au sein de chaque \u00e9tape d\u2019un processus.<\/p>

Les technologies de Task Mining vont \u00eatre impl\u00e9ment\u00e9es sur le poste de travail de vos collaborateurs pour identifier et analyser chaque action : elles sont capables de notamment de rep\u00e9rer les mouvements de souris, de faire des screenshot des actions men\u00e9es... \nCertaines solutions utilisent m\u00eame la reconnaissance optique de caract\u00e8re (ROC) pour permettre le traitement de texte \u00e0 partir d\u2019image rep\u00e9r\u00e9e sur le poste de travail et\/ou le traitement automatique du langage (TAL). La technologie du machine learning permet d\u2019interpr\u00e9ter de mani\u00e8re informatique des \u00e9l\u00e9ments voix transmis par l\u2019homme.<\/p>

Les actions men\u00e9es sur chaque poste de travail sont ainsi analys\u00e9es. \nDans un process de Purchase to Pay (P2P) par exemple, les op\u00e9rateurs vont devoir r\u00e9cup\u00e9rer un bon de commande, et l\u2019ins\u00e9rer dans le syst\u00e8me d\u2019information pour le traitement. Il devra \u00e9ventuellement cr\u00e9er un num\u00e9ro de suivi et un \u00e9tablir un ordre de facturation. Autant de t\u00e2ches manuelles r\u00e9alis\u00e9es sur les diff\u00e9rents postes de travail et faisant appel \u00e0 diff\u00e9rentes applications de l\u2019entreprise.\nLe Task Mining vient l\u00e0 encore rep\u00e9rer les t\u00e2ches r\u00e9currentes, les t\u00e2ches \u00e0 faible valeur ajout\u00e9e pour optimiser et faciliter le travail des collaborateurs.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L\u2019alliance entre le Task Mining et le Process Mining<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bien utilis\u00e9es, ces deux technologies permettent d\u2019avoir une vue exhaustive sur l\u2019int\u00e9gralit\u00e9 d\u2019un processus : la vision dynamique, le(s) chemin(s) parcouru(s) (Process Mining) et les actions r\u00e9alis\u00e9es \u00e0 chaque \u00e9tape (Task Mining).<\/p>

Cette vue exhaustive a des r\u00e9els b\u00e9n\u00e9fices tant elle permet :<\/p>

  • d\u2019avoir une vue factuelle et de bout en bout de ce qui est fait sur le terrain pour baser des d\u00e9cisions non plus sur l\u2019intuition mais sur le fonctionnement r\u00e9el : les phases de d\u00e9couvertes et d\u2019analyses de ce qui est op\u00e9r\u00e9 sur le terrain permettent de mieux comprendre les performances de l\u2019ex\u00e9cution dans l\u2019entreprise<\/li>
  • de mesurer l\u2019efficacit\u00e9 des flux et la productivit\u00e9 des op\u00e9rateurs dans l\u2019entreprise : cela permet une meilleure allocation des ressources mais \u00e9galement d\u2019identifier les \u00e9ventuelles lacunes de ces deux composantes<\/li>
  • d\u2019identifier de mani\u00e8re objective les diff\u00e9rents axes d\u2019optimisation possible et donc de mener des projets de RPA ou d\u2019automatisation avec un ROI imm\u00e9diat et mesurable<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Before praising the merits of the association between Task Mining and Process Mining, it\u2019s important to review these two technologies whose borderline is often misunderstood. Process Mining A process company is a succession of steps necessary to achieve an objective. There is a beginning and an end, which is why we often speak of an […]<\/p>","protected":false},"author":7,"featured_media":6857,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1],"tags":[],"yoast_head":"\nTask Mining and Process Mining, the perfect match? - Livejourney<\/title>\n<meta name=\"description\" content=\"Discover the differences between Task Mining and Process Mining. 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