{"id":7208,"date":"2021-11-18T17:14:55","date_gmt":"2021-11-18T17:14:55","guid":{"rendered":"https:\/\/www.livejourney.com\/?p=7208"},"modified":"2022-12-13T18:12:50","modified_gmt":"2022-12-13T17:12:50","slug":"change-management","status":"publish","type":"post","link":"https:\/\/livejourney.com\/fr\/gestion-du-changement\/","title":{"rendered":"Comment le Process Mining accompagne la gestion du changement ?"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Le change management : un enjeu crucial pour les entreprises <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Le paysage des grands groupes industriels \u00e9volue aujourd\u2019hui rapidement et drastiquement. Des g\u00e9ants comme Kodak, qui n\u2019a pas su prendre le virage du num\u00e9rique, ou encore Blackberry, qui a subi l\u2019arriv\u00e9e de nouveaux acteurs disruptifs sur leurs march\u00e9s, sont des exemples parmi tant d\u2019autres, qui montrent \u00e0 quel point l\u2019agilit\u00e9 et la capacit\u00e9 au changement est essentielle pour la comp\u00e9titivit\u00e9 et la survie des organisations.<\/p>

L\u2019analogie avec les Navy Seal, commando r\u00e9put\u00e9 am\u00e9ricain, est ici int\u00e9ressante. Ils disent \u00e9voluer dans un environnement VUCA : volatile, incertain, complexe et ambigu ce qui ressemble fortement aux enjeux aujourd\u2019hui de chaque organisation notamment \u00e0 l\u2019\u00e8re du digital.<\/p>

La capacit\u00e9 d\u2019une entreprise \u00e0 se transformer et \u00e0 changer est donc vitale. C\u2019est fort de ces enjeux qu\u2019est n\u00e9 le \u00ab change management \u00bb. Forbes le d\u00e9finit comme regroupant un ensemble de processus professionnels qui ont pour but de faciliter l\u2019adaptation au sein de chaque soci\u00e9t\u00e9.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Les obstacles au changement<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Pour autant, le change management n\u2019est pas facile et il est souvent vou\u00e9 \u00e0 l\u2019\u00e9chec. D\u2019apr\u00e8s McKinsey, 70% des programmes de transformation \u00e9chouent. Il est donc important de voir quels sont les cl\u00e9s de succ\u00e8s d\u2019un programme de change management et comment bien le mener.<\/p>

Beaucoup de th\u00e9ories ont \u00e9t\u00e9 \u00e9crites \u00e0 ce sujet, elles se rejoignent toutes sur un point : la r\u00e9ussite de projets de change repose essentiellement sur l\u2019humain. Comme nous l\u2019avons vu, trop de projets de transformation \u00e9chouent et il en r\u00e9sulte une peur du changement. Cette peur est souvent tr\u00e8s personnelle : l\u2019individu craint pour sa place dans l\u2019organisation, pour sa r\u00e9mun\u00e9ration, pour ses comp\u00e9tences et pour son avenir.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Les conditions d'une bonne gestion du changement<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Un projet de change management semble toujours ambitieux pour l\u2019individu mais pour r\u00e9ussir doit paraitre r\u00e9alisable. Pour cela, il doit \u00eatre bas\u00e9 sur des t\u00e2ches et des processus clairs dont l\u2019\u00e9volution est facilement identifiable et mesurable. C\u2019est certainement le meilleur moyen pour accompagner l\u2019humain dans ce processus de transformation et r\u00e9ussir une strat\u00e9gie de change management.<\/p>

3 conditions semblent alors cl\u00e9s :<\/p>

  • Le changement doit se baser sur un diagnostic pr\u00e9cis et coh\u00e9rent avec la r\u00e9alit\u00e9. Il doit pouvoir donner du sens \u00e0 cette n\u00e9cessit\u00e9 de changer et de se transformer.<\/li>
  • Avant tout changement il faut aussi pouvoir mesurer les \u00ab gap analysis \u00bb qui s\u00e9parent un point A (la situation initiale) d\u2019un point B (situation id\u00e9ale apr\u00e8s le changement) pour mieux mesurer les \u00e9tapes et efforts \u00e0 fournir.<\/li>
  • Il faut ensuite pouvoir mesurer et contr\u00f4ler la mise en \u0153uvre. Les projets de changements r\u00e9ussis sont la plupart du temps ceux qui vont savoir identifier et valoriser les b\u00e9n\u00e9fices r\u00e9guli\u00e8rement au cours du projet.<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t

    En quoi le Process Mining participe \u00e0 r\u00e9unir ces conditions ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t

    Le process mining va pouvoir accompagner l\u2019entreprise sur ces 3 \u00e9l\u00e9ments cl\u00e9s. En effet, le process mining est une technologie qui permet, gr\u00e2ce aux logs pr\u00e9sents dans les syst\u00e8mes d\u2019information, de repr\u00e9senter visuellement la r\u00e9alit\u00e9 op\u00e9r\u00e9e sur le terrain.<\/p>

    Cette technologie va donc permettre de :<\/p>

    • r\u00e9aliser un diagnostic pr\u00e9cis. En effet, un des usages du process mining est la d\u00e9couverte des processus op\u00e9r\u00e9s sur le terrain en temps r\u00e9el. Gr\u00e2ce aux logs, on va pouvoir facilement reconstituer les processus de mani\u00e8re globale mais aussi \u00e0 l\u2019unit\u00e9. On visualisera par exemple le parcours de colis, de factures ou encore de tickets dans un processus global de l\u2019entreprise. Cette phase de d\u00e9couverte permet de mettre en lumi\u00e8re les points d\u2019engorgement, les boucles et les anomalies des processus de l\u2019entreprise qu\u2019il faut faire \u00e9voluer et optimiser.<\/li>
    • La seconde valeur ajout\u00e9e du process mining est d\u2019\u00e9valuer la conformit\u00e9 des processus op\u00e9r\u00e9s sur le terrain par rapport \u00e0 la mani\u00e8re dont ils avaient \u00e9t\u00e9 pens\u00e9s initialement et les b\u00e9n\u00e9fices qui \u00e9taient attendus. En permettant de faire des focus sur les \u00e9l\u00e9ments d\u00e9viants des processus, cela va faciliter l\u2019analyse et la compr\u00e9hension des changements et actions n\u00e9cessaires pour une meilleure performance. Cela favorisera la visualisation de la situation actuelle et des efforts et changements n\u00e9cessaires pour arriver \u00e0 une situation id\u00e9ale.<\/li>
    • Enfin, le process mining a une dimension temporelle qui facilite la mesure et le contr\u00f4le. En effet, il peut comparer l\u2019historique, le pr\u00e9sent et, gr\u00e2ce \u00e0 l\u2019IA et le Machine learning, donne \u00e9galement une projection future de l\u2019\u00e9volution des processus. Le contr\u00f4le est donc syst\u00e9matique et m\u00eame projectif, il mesure ainsi les b\u00e9n\u00e9fices et avantages des changements dans l\u2019organisation.<\/li><\/ul>

      \u00a0<\/p>

      Le change management est vital pour l\u2019entreprise et doit lui permettre de gagner en agilit\u00e9 et performance pour rester comp\u00e9titif sur des march\u00e9s mouvants. Le process mining est une technologie qui va permettre ce changement en apportant un diagnostic pr\u00e9cis de la r\u00e9alit\u00e9 op\u00e9r\u00e9e sur le terrain et des actions et efforts \u00e0 fournir pour atteindre un objectif. Il va permettre aussi de mesurer et contr\u00f4ler les b\u00e9n\u00e9fices du changement pour rassurer et engager les collaborateurs tout au long de ce processus.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Change Management: a crucial issue for companies The landscape of large industrial groups is changing rapidly and drastically. Giant companies like Kodak, which has not been able to take the digital turn, or Blackberry, which has suffered from the arrival of new disruptive players on their markets, are examples among many others, which show to […]<\/p>","protected":false},"author":7,"featured_media":7210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1],"tags":[],"yoast_head":"\nHow Process Mining supports Change Management ? - Livejourney<\/title>\n<meta name=\"description\" content=\"Why Change Management is crucial for companies? What are the obstacles for change? Which conditions are conductive to change?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/livejourney.com\/fr\/gestion-du-changement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Process Mining supports Change Management ? - Livejourney\" \/>\n<meta property=\"og:description\" content=\"Why Change Management is crucial for companies? What are the obstacles for change? Which conditions are conductive to change?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/livejourney.com\/fr\/gestion-du-changement\/\" \/>\n<meta property=\"og:site_name\" content=\"Livejourney\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-18T17:14:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-13T17:12:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/11\/LI-change-management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jessica Laurcie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jessica Laurcie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Process Mining supports Change Management ? - Livejourney","description":"Why Change Management is crucial for companies? What are the obstacles for change? Which conditions are conductive to change?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/livejourney.com\/fr\/gestion-du-changement\/","og_locale":"fr_FR","og_type":"article","og_title":"How Process Mining supports Change Management ? - Livejourney","og_description":"Why Change Management is crucial for companies? What are the obstacles for change? Which conditions are conductive to change?","og_url":"https:\/\/livejourney.com\/fr\/gestion-du-changement\/","og_site_name":"Livejourney","article_published_time":"2021-11-18T17:14:55+00:00","article_modified_time":"2022-12-13T17:12:50+00:00","og_image":[{"width":900,"height":450,"url":"https:\/\/livejourney.com\/wp-content\/uploads\/2021\/11\/LI-change-management.jpg","type":"image\/jpeg"}],"author":"Jessica Laurcie","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Jessica Laurcie","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/livejourney.com\/change-management\/#article","isPartOf":{"@id":"https:\/\/livejourney.com\/change-management\/"},"author":{"name":"Jessica Laurcie","@id":"https:\/\/livejourney.com\/#\/schema\/person\/296a7999d91994eb4924bbc685e362d9"},"headline":"How Process Mining supports Change Management ?","datePublished":"2021-11-18T17:14:55+00:00","dateModified":"2022-12-13T17:12:50+00:00","mainEntityOfPage":{"@id":"https:\/\/livejourney.com\/change-management\/"},"wordCount":799,"publisher":{"@id":"https:\/\/livejourney.com\/#organization"},"articleSection":["Info"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/livejourney.com\/change-management\/","url":"https:\/\/livejourney.com\/change-management\/","name":"How Process Mining supports Change Management ? - Livejourney","isPartOf":{"@id":"https:\/\/livejourney.com\/#website"},"datePublished":"2021-11-18T17:14:55+00:00","dateModified":"2022-12-13T17:12:50+00:00","description":"Why Change Management is crucial for companies? What are the obstacles for change? Which conditions are conductive to change?","breadcrumb":{"@id":"https:\/\/livejourney.com\/change-management\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/livejourney.com\/change-management\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/livejourney.com\/change-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/livejourney.com\/"},{"@type":"ListItem","position":2,"name":"How Process Mining supports Change Management ?"}]},{"@type":"WebSite","@id":"https:\/\/livejourney.com\/#website","url":"https:\/\/livejourney.com\/","name":"Livejourney","description":"Make your process flawless","publisher":{"@id":"https:\/\/livejourney.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/livejourney.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/livejourney.com\/#organization","name":"Livejourney","url":"https:\/\/livejourney.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/livejourney.com\/#\/schema\/logo\/image\/","url":"http:\/\/livejourney.com\/wp-content\/uploads\/2021\/04\/Livejourney-logo-pink-2021.png","contentUrl":"http:\/\/livejourney.com\/wp-content\/uploads\/2021\/04\/Livejourney-logo-pink-2021.png","width":650,"height":153,"caption":"Livejourney"},"image":{"@id":"https:\/\/livejourney.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/livejourney\/"]},{"@type":"Person","@id":"https:\/\/livejourney.com\/#\/schema\/person\/296a7999d91994eb4924bbc685e362d9","name":"Jessica Laurcie","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/livejourney.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5a77bb1a96acf81d022991e56472d885?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5a77bb1a96acf81d022991e56472d885?s=96&d=mm&r=g","caption":"Jessica Laurcie"}}]}},"_links":{"self":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/7208"}],"collection":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/comments?post=7208"}],"version-history":[{"count":8,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/7208\/revisions"}],"predecessor-version":[{"id":9162,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/posts\/7208\/revisions\/9162"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/media\/7210"}],"wp:attachment":[{"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/media?parent=7208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/categories?post=7208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livejourney.com\/fr\/wp-json\/wp\/v2\/tags?post=7208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}